SHIPPING METHODS AND DELIVERY TIMES You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below: Time frame for order delivery: Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. Most US orders are shipped by e-packet which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. If more than 45 days have passed and you still haven't received your order, please email us at yrhandlock@outlook.com to review the status of your order. Refunds will be handled through email if necessary. Full refunds are not available under the following circumstances: 1. Delays caused by the buyer providing incorrect or incomplete delivery information; 2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war; 3. Any un-insured order that is lost or stolen; 4. Delays in delivery caused by any other beyond Yrhand's control, such as public holidays and Customs issues.

30-DAY SATISFACTION GUARANTEE If you are unsatisfied with your products from Tropernic Security Inc (Tropernic). For any reason, you have thirty days from the date of purchase to request a refund. To qualify for a replacement or refund, all the following conditions must be met: 1. The products have to be proved that it was bought from our official webstore; 2. Returned Product must be in good physical condition (not physically broken or damaged) and in original packaging. 3. Tropernic might not bear the shipment cost for return back. Please confirm with us in ahead for the shipment details. tropernic001@outlook.com 4. Once the product required for refund & return, that product will no longer qualify for any other guarantee or warranty. Refunds can only be credited to Visa, MasterCard or Paypal and only in US dollars. Guarantee Terms and Conditions Shipping and handling charges are not refundable unless Tropernic determines that: The charges requested are legitimate and reasonable; and the Product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Tropernic 1-Year Limited Warranty. If you return Product Tropernic without all parts included in the original package or with damaged parts; Tropernic retains the right to either refuse delivery of such return or refuse replacement or refund. Refunds will be processed and paid within two weeks of Tropernic receipt and verification of return product.

TROPERNIC SECURITY INC For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at john@tropernic.com Tel/Whatsapp: +8613750460504 +8613532973938 Address:Room 1309, Unit 2, Building 1, No. 229 Fukang Road, Dalang Town, Dongguan City, Guangdong Province, China